Welcome to the AnneBarines.com FAQ section. Here, you will find answers to some of the most common questions we receive about our oil paintings, ordering process, shipping, and more. If you have any additional questions, please don’t hesitate to contact us at customercarenow@annebarines.com.

1. What types of oil paintings do you offer?

At AnneBarines.com, we offer a diverse collection of oil paintings, including:

  • Abstract Art: Bold and imaginative designs with dynamic compositions.
  • Landscape Paintings: Capturing the beauty of nature, from serene countryside scenes to dramatic seascapes.
  • Portraits: Depicting the depth of human emotion and personality.
  • Still Life: Celebrating everyday objects with intricate details and masterful use of light and shadow.
  • Custom Commissions: Personalized paintings created to your specifications.

2. Are the paintings original?

Yes, all our oil paintings are original works created by talented artists. We do not sell reproductions or prints. Each painting is a unique piece of art, crafted with care and attention to detail.

3. How can I place an order?

Placing an order on AnneBarines.com is simple:

  1. Browse our collection and select the painting you wish to purchase.
  2. Click on the painting to view details and then click “Add to Cart.”
  3. Proceed to checkout and fill in your shipping and payment information.
  4. Review your order and click “Place Order” to complete the purchase.

4. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. All transactions are processed securely to protect your personal and financial information.

5. How long does it take to process and ship my order?

Once your order is placed, it typically takes 2-3 business days to process. Shipping times vary based on your location:

  • Domestic Shipping: 5-7 business days
  • International Shipping: 10-15 business days Please note that custom commissions may take longer to process and ship.

6. How can I track my order?

After your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through our website or the carrier’s website.

7. What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If you are not, you can return or exchange your painting within 30 days of receiving it, provided it is in its original condition. For detailed information on our return and exchange policy, please visit our Return & Exchange Policy page or contact us at customercarenow@annebarines.com.

8. Do you offer custom commissions?

Yes, we offer custom commissions. If you have a specific idea or vision for a painting, please contact us at customercarenow@annebarines.com. Our team will work with you to create a unique piece that meets your requirements.

9. How should I care for my oil painting?

To ensure the longevity and beauty of your oil painting, follow these care tips:

  • Avoid Direct Sunlight: Prolonged exposure to direct sunlight can cause colors to fade.
  • Maintain Proper Humidity: Keep the painting in a stable environment with moderate humidity levels.
  • Clean Gently: Dust the surface with a soft, dry cloth. Avoid using water or cleaning solutions.
  • Frame Protection: Use a high-quality frame to protect the edges and surface of the painting.

10. Do you offer gift options?

Yes, our oil paintings make wonderful gifts. During the checkout process, you can select the gift option and add a personalized message. We will ensure that your gift is beautifully packaged and delivered with care.

11. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible at customercarenow@annebarines.com. If the order has not yet been processed, we will do our best to accommodate your request. However, once the order has been shipped, it cannot be canceled or modified, and you will need to follow our return process.

12. How do I contact customer support?

If you have any questions or need assistance, our customer care team is here to help. You can reach us by email at customercarenow@annebarines.com. We strive to respond to all inquiries within 24 hours.

Thank you for choosing AnneBarines.com. We are committed to providing you with exceptional art and customer service. We hope you enjoy your shopping experience with us.