At AnneBarines.com, we are committed to ensuring that you are completely satisfied with your purchase. Our return policy is designed to provide you with peace of mind and a hassle-free shopping experience. If for any reason you are not satisfied with your oil painting, we offer a straightforward return process. Please read the details below to understand our policy and procedures for returns.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The painting must be in its original condition, without any damage, alterations, or signs of wear.
- The return request must be made within 30 days of receiving the painting.
- The painting must be returned in its original packaging or in packaging that provides equivalent protection during transit.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer care team at customercarenow@annebarines.com with your order number, the reason for the return, and any relevant photographs if the item is damaged or defective.
- Receive Authorization: Our team will review your request and provide you with a Return Authorization Number (RAN) and instructions for returning the painting.
- Prepare the Painting for Return: Carefully repackage the painting in its original packaging or in packaging that ensures the painting’s protection during transit. Include all original documentation, such as certificates of authenticity and invoices.
- Ship the Painting: Use a reliable shipping service that provides tracking and insurance. Ship the painting to the address provided by our customer care team.
3. Refunds
Once we receive the returned painting and confirm that it meets the return eligibility criteria, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note the following:
- Inspection Period: Upon receiving the returned painting, our team will inspect it to ensure it is in its original condition. This process may take up to 7 business days.
- Refund Processing Time: After the inspection, the refund will be processed. Depending on your payment method, it may take an additional 5-10 business days for the refund to appear in your account.
4. Return Shipping Costs
The cost of return shipping is the responsibility of the customer unless the painting was received damaged or defective. We recommend using a shipping service that provides tracking and insurance, as we are not responsible for lost or damaged returns.
5. Damaged or Defective Paintings
If you receive a damaged or defective painting, please contact us immediately at customercarenow@annebarines.com. Include your order number, a description of the issue, and photographs of the damage or defect. We will work with you to resolve the issue promptly, which may include:
- Sending a replacement painting at no additional cost.
- Providing a full refund, including the original shipping costs and return shipping costs.
6. Custom Commissions and Personalized Orders
Custom commissions and personalized orders are not eligible for returns or refunds unless they arrive damaged or defective. We work closely with our customers during the commission process to ensure satisfaction with the final artwork. If there are any issues with a custom commission, please contact us to discuss possible solutions.
7. Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Items marked as “Final Sale” at the time of purchase
8. Exchanges
If you would like to exchange a painting for a different piece, please follow the return process to return the original painting and place a new order for the desired painting. Exchanges are subject to the same eligibility criteria as returns.
9. Customer Care and Assistance
Our customer care team is here to assist you with any questions or concerns regarding our return policy. Please feel free to contact us at customercarenow@annebarines.com for personalized support and guidance.
10. Policy Updates
AnneBarines.com reserves the right to update or modify this return policy at any time. Changes to the policy will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our return procedures.
Thank you for choosing AnneBarines.com. We appreciate your business and are dedicated to providing you with high-quality oil paintings and excellent customer service.